Your American AT&T online sales rep is actually from the Philippines

Your American AT&T online sales rep is actually from the Philippines

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It is always an enjoyable time when the American carrier network (AMA)) keeps (AmA) (Ask me anything) Session in an online forum. One of these users who claims to be an online sales actor AT & T recently Ama session was held on Reddit and was very useful.

The biggest thing that jumped was when the poster claimed that online sales representatives were directed to inform customers that they are from the United States. This particular employee must say that they are from Texas, although they are not. Continue explain this AT & T He has sites in the Philippines and Colombia.

This barely something new in the communications industry. Verizon, for example, does the same. one Verizon Online sales representative claimed that, regardless of its location, they had to lie about many other things as well: such as the claim that it is a Verizon The user himself. External sources of these jobs are often used to countries where the minimum wage requirements are less without a loss of profits.

According to AT & T The employee, however, their job actually pays well compared to other local jobs. The largest money maker is the committees that employees can shine if they can sell a new line. It is also eligible to get a small percentage of insurance or the next, but they are not allowed to disclose that they get sales commissions.

Another interesting fact about this job is that this is not a job from home. Online sales representatives must work from specific communication centers AT & T Created in their countries. They said that if you need to escalate your complaints to a group higher than customer support, you need to clarify this from the beginning. Just tell the actor that you need a supervisor or wireless technical support and the agent should redirect your ticket.

finally AT & T The worker explained that online sales representatives cannot add anything to the customer account without his consent. AT & T He constantly monitors online support staff and this will be reasons for shooting.

It is good to know that AT & T Is this, but I hope that telecommunications companies stop telling their employees about where they are. Then again, I assume that customer biases may throw the entire support sections of chaos if they do so.


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It is always an enjoyable time when the American carrier network (AMA)) keeps (AmA) (Ask me anything) Session in an online forum. One of these users who claims to be an online sales actor AT & T recently Ama session was held on Reddit and was very useful.

The biggest thing that jumped was when the poster claimed that online sales representatives were directed to inform customers that they are from the United States. This particular employee must say that they are from Texas, although they are not. Continue explain this AT & T He has sites in the Philippines and Colombia.

This barely something new in the communications industry. Verizon, for example, does the same. one Verizon Online sales representative claimed that, regardless of its location, they had to lie about many other things as well: such as the claim that it is a Verizon The user himself. External sources of these jobs are often used to countries where the minimum wage requirements are less without a loss of profits.

According to AT & T The employee, however, their job actually pays well compared to other local jobs. The largest money maker is the committees that employees can shine if they can sell a new line. It is also eligible to get a small percentage of insurance or the next, but they are not allowed to disclose that they get sales commissions.

Another interesting fact about this job is that this is not a job from home. Online sales representatives must work from specific communication centers AT & T Created in their countries. They said that if you need to escalate your complaints to a group higher than customer support, you need to clarify this from the beginning. Just tell the actor that you need a supervisor or wireless technical support and the agent should redirect your ticket.

finally AT & T The worker explained that online sales representatives cannot add anything to the customer account without his consent. AT & T He constantly monitors online support staff and this will be reasons for shooting.

It is good to know that AT & T Is this, but I hope that telecommunications companies stop telling their employees about where they are. Then again, I assume that customer biases may throw the entire support sections of chaos if they do so.



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