It seems that some of the customers who previously requested the new Samsung Galaxy S25 Ultra has Xfinity Mobile or Metro by T-Mobile like their transportation companies It suffers from delaying activation. These users, who are eager to use their last devices, find themselves unable to use their new phones despite their possession. This situation raises questions about the ability of transport companies to keep pace with the connection of Samsung fast products. Reddit to express their frustration because they mention that the S25 Ultra devices are prohibited from activation. According to what Xfinity reported some users that their systems will not be fully updated to support the new phone until the fifth of February, leaving customers who previously asked to ask why they cannot use their devices immediately. A Reddit user stated that the activation date was granted on February 7, adding to confusion.
Galaxy S25 Ultra user reports that he cannot activate his new device with Xfinity Mobile. | Photo credit – R/tendie_noms
Activation problems are not limited to Xfinity. Metro by T-Mobile Customers also report similar difficulties. Some metro users have been informed that their current plans are not compatible with the S25 Ultra, with the carrier suggesting a change of the plan. However, some customers are frequented by the plans just to activate their new phone, especially when they are suspected that the real problem is that the Metro network is not fully updated to the device. One of the metro customers shared until the alternative solution, indicating that using the desktop mode in the mobile browser during the activation process may exceed the problem. These solutions guarantee the activation of the device through another phone browser, which is not an ideal solution.
The problem root appears to be linked to ESIMS, which is the digital SIM cards that many new devices use. It seems that both Xfinity and Metro may not be fully updated to properly support ESIM. Galaxy S25 Ultra. This happens even with the date of the official public release of the phone approach, which is February 7. Lack of clear communication from both carriers about activation problems has only increased customer frustration. Xfinity nor the metro officially did not address the extensive reports of delaying activation. When consumers request a pre -produced product, especially the forum like Galaxy S25 UltraThey expect a smooth experience of purchase to activation. These delays, which were exacerbated due to the lack of a clear communication from the transport companies, can make customers think twice in the request of future devices in advance, regardless of whether they had asked the manufacturer or the carrier. We hope this problem will be addressed as soon as possible, otherwise it seems that the affected users will stumble with the WiFi-on phone only for a few days.
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