The difficulties he faces Verizon customers who try to solve problems are not limited to those who call from home; Even the store staff find themselves moving in the same maze of frustrating customer service. Reports from retail in Verizon reveal an increasing dependence on the same customer service lines that aim to overcome, which leads to great delay and dissatisfaction with visitors inside the store. Verizon Request for help in contradiction to bills or a malfunction device. Instead of receiving immediate direct support from the employee, you may see them asking the same customer service number that you will use from home. This position stems from a shift in how Verizon He deals with some customer inquiries. Several complex problems, or those that require access to specific account details are directed to the central customer service centers, and external sources are often used. Even the store staff, with their supposed experience and direct access, are forced to interact with this system. This practice provides many problems. First, prolongs the customer waiting time. Instead of a quick solution, the customer is exposed to the same long attachment times and an inconsistent support that is likely to be harmonious that affects the callers. Second, it undermines the perceived value to visit a financial store. Customers expect personal assistance to be more efficient and effective than calling the hotline. When the store staff are forced to rely on the same system, it eats customer confidence and consent.