[ad_1] after Previous reports that Verizon workers are tired of their customer service inefficiency, this employee referred to the finger in the use of external sources. According to them, the root of the problem lies in the fact that customer service is dealt with by third -party companies instead of internal employees. I know that many customers are frustrated by the service I have received in the past few years. Please understand that they got rid of many "internal" agents, and they are also known as those who were appointed directly by Verizon in the United States. It is now 85-90 % "partner success organizations" or PSO, as we call them. These other causes are effective not only because they pay the penalties. - University4792, Reddit, March 2025 It is said that when it comes to training, VerizonRepresentatives at home pass a 12 -week comprehensive program. On the other hand, agents who are part of the external teams only pass by about two weeks of self -led Internet training. Moreover, technical support staff is said to be internally, often remain with the company for 8 years on average, while external agents tend to continue for only 3-6 months. All this can explain why the phone representatives sometimes struggle to provide useful solutions. However, it is important to note that it is not always like this. Many customers have positive experiences, although the complexity of the issue you contact seems to play a big role. If your problem is complicated, you may find yourself with an unsatisfactory answer, unfortunately. Is there a way to reach an actor who knows what to do? At any time I contacted him in the past two years, they suggest changes not at all what I want to do. 790h, Redait, March 2025 Therefore, even store employees usually end up dependent on these customer service centers as well. thus, Verizon Employees also express their concerns about the quality of external service, while mentioning problems such as incorrect information, language barriers and a lack of real problem solving skills. And not only VerizonYou know. T-Mobile Representatives chanted similar complaints. One of them is screaming that the company's executives focus on profits so that customer satisfaction, including service quality, back seat. We contacted with Verizon For a comment and we will update the story when we have a response.
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Verizon employee reveals what’s really dragging down customer service
We have all suffered from frustrated customer service at some point, whether it was Verizon, T-Mobile or AT & T. But only because it happens does not mean that he is fine. A Verizon The employee recently Speak online, and some insight exchanged the reason for this.
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| Genre | News & Magazines |
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| Update | March 26, 2025 |
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