Verizon employee apologizes after mammoth price increase is disclosed

Verizon employee apologizes after mammoth price increase is disclosed

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Not long ago, in December, Verizon Administrative fees and telco recovery fees have sparked controversy. Customers should now prepare for another price hike.

according to Email sent from Verizon It has been shared online by disgruntled customers, with the carrier reducing the discount available to those out there myPlan, the customizable plan announced in May 2023.

Email from Verizon today:

Thank you for being a loyal Verizon customer. We're proud to provide you with the network that connects you to the things that matter most. In order to continue to provide the best mobile experience, we are adjusting the prices of our plans. No later than 2.20.25, the myPlan multi-line discount will be reduced for accounts with 5 or more lines. This means that the price of the myPlan lines below will increase by $3 per month per line.

pqratusa, Reddit user, January 2025

However, not all customers will be affected. Verizon Discounts are reduced only for customers who have 5 or more lines. Starting February 20, myPlan customers with 5 or more lines should prepare to pay an additional $3 per line each month. That's an increase of at least $15 per month. Not only were customers angry about the price change, but even the employees were surprised. Customers are angry because many of them have migrated from other airlines to get better prices.

Front-line employees fear backlash from customers, as it is common for subscribers to vent their anger toward store employees rather than the higher-ups behind these decisions. This is sometimes because sales staff are the ones forcing customers to switch, but, as it happens One store manager notes that they only convinced customers to switch because the multi-line discount was a really good deal.

I have moved three separate families of 5 to Verizon. I quoted them all on the 5 line pricing for their own plans, did everything right, gave them a great first impression with Verizon, disclosed their activation fees, and even got them rated to waive some in the store... I really did my best to give them an excellent login experience With us. These three families came to mind today when Verizon sent me an email telling me that my family's cell phone plan was going up $3 per line. I knew the same thing would happen to them... As for first impressions, am I right?

I am sorry to all who are affected by this, but I humbly ask all of you: Please do not take your frustration out on the store employees. We don't control the prices, and we had no idea this was happening either.

bbear_r, Reddit user, January 2025

Regardless, it is important to remember that front-line employees should not be blamed for these changes. Of course, it's normal to feel angry when something like this happens, and Verizon It's not just myPlan customers who are angry. like Robot life It was first reported that prices are also increasing for customers on new older models Verizon Plans in sizes S, M, L, XL and XXL.

The company says on its website that as of February 20, prices will rise due to higher operating costs. Every customer with a single phone line account for a shared data plan should prepare for access fees to increase to $4 per month. Multi-line phone accounts will see a $15 per month increase, and excess data has been increased from $15 to $20 per GB.

Verizon It also revealed that plan sizes S, M, L, XL and XXL for 4G LTE or 5G data are no longer available.

These monthly plan sizes (S, M, L, XL, XXL) of high-speed 4G LTE/5G data are no longer available to add to your account.

IMPORTANT: Due to higher operating costs, you will see a fee increase for this plan no later than 2/20/25:

An additional fee of $4 per month will be charged for each individual phone line account for a shared data plan.

An additional fee of $15 per month will be charged for each multiple phone line account for a shared data plan.

Excess data fees are increased from $15 to $20 per GB.

Verizon


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Not long ago, in December, Verizon Administrative fees and telco recovery fees have sparked controversy. Customers should now prepare for another price hike.

according to Email sent from Verizon It has been shared online by disgruntled customers, with the carrier reducing the discount available to those out there myPlan, the customizable plan announced in May 2023.

Email from Verizon today:

Thank you for being a loyal Verizon customer. We’re proud to provide you with the network that connects you to the things that matter most. In order to continue to provide the best mobile experience, we are adjusting the prices of our plans. No later than 2.20.25, the myPlan multi-line discount will be reduced for accounts with 5 or more lines. This means that the price of the myPlan lines below will increase by $3 per month per line.

pqratusa, Reddit user, January 2025

However, not all customers will be affected. Verizon Discounts are reduced only for customers who have 5 or more lines. Starting February 20, myPlan customers with 5 or more lines should prepare to pay an additional $3 per line each month. That’s an increase of at least $15 per month. Not only were customers angry about the price change, but even the employees were surprised. Customers are angry because many of them have migrated from other airlines to get better prices.

Front-line employees fear backlash from customers, as it is common for subscribers to vent their anger toward store employees rather than the higher-ups behind these decisions. This is sometimes because sales staff are the ones forcing customers to switch, but, as it happens One store manager notes that they only convinced customers to switch because the multi-line discount was a really good deal.

I have moved three separate families of 5 to Verizon. I quoted them all on the 5 line pricing for their own plans, did everything right, gave them a great first impression with Verizon, disclosed their activation fees, and even got them rated to waive some in the store… I really did my best to give them an excellent login experience With us. These three families came to mind today when Verizon sent me an email telling me that my family’s cell phone plan was going up $3 per line. I knew the same thing would happen to them… As for first impressions, am I right?

I am sorry to all who are affected by this, but I humbly ask all of you: Please do not take your frustration out on the store employees. We don’t control the prices, and we had no idea this was happening either.

bbear_r, Reddit user, January 2025

Regardless, it is important to remember that front-line employees should not be blamed for these changes. Of course, it’s normal to feel angry when something like this happens, and Verizon It’s not just myPlan customers who are angry. like Robot life It was first reported that prices are also increasing for customers on new older models Verizon Plans in sizes S, M, L, XL and XXL.

The company says on its website that as of February 20, prices will rise due to higher operating costs. Every customer with a single phone line account for a shared data plan should prepare for access fees to increase to $4 per month. Multi-line phone accounts will see a $15 per month increase, and excess data has been increased from $15 to $20 per GB.

Verizon It also revealed that plan sizes S, M, L, XL and XXL for 4G LTE or 5G data are no longer available.

These monthly plan sizes (S, M, L, XL, XXL) of high-speed 4G LTE/5G data are no longer available to add to your account.

IMPORTANT: Due to higher operating costs, you will see a fee increase for this plan no later than 2/20/25:

An additional fee of $4 per month will be charged for each individual phone line account for a shared data plan.

An additional fee of $15 per month will be charged for each multiple phone line account for a shared data plan.

Excess data fees are increased from $15 to $20 per GB.

Verizon



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