We all have faced problems and an unspeakable allegation: it is part of life, not ideal, just like any human being. But it is very annoying, especially if it is an error or a strange problem that prevents you from upgrade to a new phone and take advantage of cute Verizon offer. As with this customer, In Radit, they confirmed their frustrations about a simple issue, which has not yet been resolved for nearly a month. The customer says they have stopped by a local Verizon Store to take advantage of a beautiful offer for a new phone. the Verizon RP was useful and polite, and everything was fine … until the carrier refused to finance the new phone. Apparently, the customer had unpaid fees less than $ 70 at his account.

The customer stated that they have automatic payments on their account and they are sure that they had not faced any problems with the payments. the Verizon A delegate spent nearly an hour in an attempt to solve what could be an error in the system or what happened, but it did not succeed.

He advised to return home and call VerizonThe customer left empty -handed. Then they did what we will do all: called VerizonCustomer support, search for a way to solve mixing.

-FolWarKpal on Reddit, April 2025

Unfortunately, the user has not been given a decision. They reported that three days ago, they discovered that there was an account that was opened and closed years ago (it seems not under the customer’s name), and he somehow connected to the customer. This account was less than $ 70 unpaid dollars.

Although the possible cause was found, the user has not yet seen a solution and cannot upgrade his phone today. They even think about switching.

Redditors suggests that they call BBB to find a solution to this problem or get their help.

We contacted with Verizon For a comment and we will update this story when we receive a response.