T-Mobile’s satisfaction streak continues, but cracks are starting to show

T-Mobile’s satisfaction streak continues, but cracks are starting to show

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Every year, we see all kinds of reports dive in different aspects of the mobile phone world. For example, recently, we looked at How we used our phones in 2024. Now, it's time to focus on something else - how happy people with their mobile transport companies, especially when it comes to retailing experience. Detect T-Mobile tops the package for the fifteenth year in a row among mobile operators, and get a wonderful degree of 832. The next is next AT & T, follow it Verizon. The average part sits in 819.

As for the virtual network operators for fully services mobile phones, Special Mobile occupies the first place, followed by Metro by T-Mobile Cracit. Meanwhile, the Mint Mobile Leads among the operators of the virtual network of mobile phone, with consumer cells per second and visible by Verizon In third place.

The study reveals the happiness of people with their mobile transport companies. | Credit Image - JD Power

However, the general satisfaction of the wireless retail experience has decreased, as 8 points decreased to 827 on a scale of 1000 points. This decrease is significantly due to the low satisfaction and promotions.

- Karl Lieber, Chief Technology Director, Media and Communications at JD Power, February 2025

The study relies on reactions from 17331 customers who use one of three shopping channels: phone calls, visits to transportation companies stores, or digital platforms such as carrier sites and mobile applications. The study assesses general satisfaction with the retail experience, with a focus on two main areas: cost, promotions, and the purchase. The research was conducted between July and December 2024.

So, what about you? Do you agree with these results, or do you see things differently?


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Every year, we see all kinds of reports dive in different aspects of the mobile phone world. For example, recently, we looked at How we used our phones in 2024. Now, it’s time to focus on something else – how happy people with their mobile transport companies, especially when it comes to retailing experience. Detect T-Mobile tops the package for the fifteenth year in a row among mobile operators, and get a wonderful degree of 832. The next is next AT & T, follow it Verizon. The average part sits in 819.

As for the virtual network operators for fully services mobile phones, Special Mobile occupies the first place, followed by Metro by T-Mobile Cracit. Meanwhile, the Mint Mobile Leads among the operators of the virtual network of mobile phone, with consumer cells per second and visible by Verizon In third place.

The study reveals the happiness of people with their mobile transport companies. | Credit Image – JD Power

However, the general satisfaction of the wireless retail experience has decreased, as 8 points decreased to 827 on a scale of 1000 points. This decrease is significantly due to the low satisfaction and promotions.

– Karl Lieber, Chief Technology Director, Media and Communications at JD Power, February 2025

The study relies on reactions from 17331 customers who use one of three shopping channels: phone calls, visits to transportation companies stores, or digital platforms such as carrier sites and mobile applications. The study assesses general satisfaction with the retail experience, with a focus on two main areas: cost, promotions, and the purchase. The research was conducted between July and December 2024.

So, what about you? Do you agree with these results, or do you see things differently?



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