I remember time when I just entered the transport companies store, chose a new phone, got it and moved with your day. Yes, things have changed and this is true that there is an indisputable rest about online shopping … but some people may still want to walk in the traditional path. Apparently, this customer was not allowed to do so and They did not like exactly. Reddit user expressed annoying his frustration with an experience in A. T-Mobile Store when they went for a new phone. They say they went to an accredited retail merchant with their father for a new phone. However, the employees told them that the promotions are made only through T-Mobileapplication:

-Sonofrobot8 on Reddit, March 2025

From the stranger, another Reddor, apparently a T-Mobile A representative says that this is true and that they must attend for a legal reason to provide an explanation for the reason for a promotion in the store. last T-Mobile Actors also support the topic, saying that the company forces them to make customers promote online via the T-Life application, and claim that they are facing a problem if they do not follow this policy.

Meanwhile, Redditors expresses very legitimate concern with this approach: some people are not intelligent enough to make promotions via the application (like my grandmother, for one).

This is not the first time that we have heard about the people who are pushed to not upgrade in a physical location, or have a disturbing experience when trying to do so. To anyone, the modern situation that we have informed of it included a person who is forced to spend Two hours in the T-Mobile store only to know that in the end, they must upgrade via the T-Life app.

Unfortunately, this approach may be suitable for many, but it risks frustrating others who are used to doing things in the traditional way.

We contacted with T-Mobile For a comment and we will update this article when we receive a response.