Microsoft, one of the most popular companies in the world, advanced T-Mobile Better Bit for its many customers.

Almost a year ago, we told you that T-Mobile integrates artificial intelligence into its processes to enhance customer service and employee efficiency. The company provided many artificial intelligence tools, which are called “Great Gloves”, including “Genai Chat” to obtain quick answers to customer inquiries, “promotional genius” to find relevant deals, and “Best Action (NBA) to expect customer needs and provide personal recommendations.

The second largest wireless network provider in the United States (with more than 130 million customers), is The AI ​​project has doubled by using Microsoft Power Platform to simplify retail and improve service quality.

One T-MobileThe most important innovations are the Promogenius application, which quickly helps customer service representatives find information about promotional offers such as new devices, discounts, and trading deals.

Before implementing this application, T-Mobile Actors had to search through complicated reports every day, which made it difficult to obtain the information they needed. Now, the Promogenius app collects all this information together on one simple platform. The app works on the IPad devices that CSRS carry around the store, allowing them to answer the customer’s questions more quickly. Instead of switching between different systems, they can reach everything they need in one place. It looks comfortable for me. While there are those who complain about the Promogenius application, some find it useful after learning to use it:

Photo source – Redit

T-Mobile Artificial intelligence says it is used to make the product’s research faster and more accurate. This is thanks to Microsoft Microsoft Studio, AI has been combined into the Promogenius app to pull the product information directly from more than 20 manufactured sites. This allows companies’ social responsibility to quickly answer technical questions or compare products in actual time, thus saving time.

So soon Promogenius became one of the most used applications in the company, with more than 83,000 unique users and 500,000 launching per month. In theory, CSRS no longer needs to leave a conversation to search for the details of the product, so interruptions should be reduced and customer satisfaction should be higher.

to T-Mobile Subscribers, this means faster and more accurate responses when they visit the stores, which leads to better service in general. Plus, as T-Mobile It continues to improve these tools, there are plans to integrate features such as audio aid and user facades to make reactions more smooth.

in the future, T-Mobile It aims to expand the use of artificial intelligence through its operations, which can achieve more improvements.