A long time ago T-Mobile staff and customers are not particularly happy with the new payment of the company to force everyone to app LIFE. The veteran is now given an insight into what is happening in stores.

Last month, in an attempt to increase the rate of use of the application, T-Mobile Provide a new system inside the store called Swing swing. This interface connects employees and clients who visit retail sites and facilitates employees to guide you to use T Life.

The idea behind this is to give customers the ability to self -service so that they can visit less visits than stores. Unfortunately for all stakeholders, it was a rugged journey so far.

Some customers have already been He threatened to leave T-Mobile after forcing him to use T Life because they find it difficult to use it and claim that they are not allowed to carry out simple tasks such as upgrade to a new phone. Employees not only have to deal with customer frustration, but they also have the highest breathing their necks to ensure that people successfully convince the application. Talk about a double uproar!

According to a person with T-Mobile For nearly two decades, the situation is chaos. They attribute it to the way the new system was implemented.

They tell us that the system does not work as intended, which means that instead of simplifying the retail process, it makes matters complicated for customers, who often end up going out as a result. Instead of holding accountability, T-Mobile Employees, who now have to send an email to their managers to explain the reason for choosing customers for not upgrade using the T Life application.

It is not about the T Life application that does not work on its own. Customers often go to stores because they want to take care of everything. Moreover, T-Mobile Somehow thought it was good for managers to agree to some of the life transactions, which sometimes take hours, prolong the process, and the clients’ anger more.

It seems as if the entire system was prepared for failure. Except, of course, it was not. Most employees believe that life was created for replacement. While this is a problem on its own, it is surprising T-Mobile He was very fast in implementing the new system and does not seem to see the reason for the results of the opposite results.

The employees are forced to bear this. Employees may face corrective procedures if the manager takes a long time to sign a transaction. Likewise, employees must provide a detailed explanation every time the customer refuses to use T Life, although the reason is clear today.

Many other employees have narrated similar stories, but a few of them say life has made their work easier. Regardless, if most employees and customers are not satisfied with the application, T-Mobile It needs to be reviewed by this strategy or customers may lose confusion.

Nikolanslasgf, Reddit user, March 2025

Technology-Donkey-410, Reddit user, March 2025