I remember time when loyalty to the company means something already – you’ll get advantages, recognition, and better treatment. But these days, it seems as if companies only want you to think that it is still important in reality, it’s a thing of the past. At least, so The T-Mobile customer should feel after realizing that 16 years of loyalty has not been counted much. user @Excellent tension went to Radet to express their last struggle, while looking at the purchase of the new Galaxy S25 Ultra and visit a T-Mobile Just store to be burned after being a T-Mo customer for 16 years.

Here is how to reveal the situation. Apparently, the user went to T-Mobile Storage to look at the new Galaxy S25 UltraMeanwhile, I saw a poster of the next GO5G plan with a attractive message in lines – 3 lines for $ 185 instead of $ 220, with the third line to be free.

Naturally, they went to ask about 4 lines and informed that it would be $ 35, and therefore a total of $ 220 for 4 lines. The user also needed two tablets and was said to be on the next Go5G, they could have $ 5 per tablet line. It looks very good so that they cannot be true (a joint plan for everything old and two plans for a tablet with a total of about 270 dollars), and the user may suspect that the offer may be only for new customers and asked that. However, the actor told them that in the following plan Go5G, Perk is that new customers and current customers can reach the same promotional offers.

Of course, they were persuaded – as most of us, I think – and decided to shift to the new plan. Moreover, they were offered to trade in any device and get up to $ 1,000 of bills ’credit for the new brand Galaxy S25 Ultra. But after that, a disappointing development of itself showed itself on the customer’s invoice:

-The owner of Redait, February 2025

It is understood, they contacted customer service, just to be told that they are not qualified to obtain the third line -free promotion because they were already a customer. Also, they were told that the tablet lines will be $ 25 per line, so it was $ 300 … well, the best they can get. After some return back, the user was able to return to his original plan, but of course, they had to return Galaxy S25 Ultra Pay $ 70 re -storage fee. Unfortunately Galaxy S23 Ultra circulated, which was the 1 TB version, could not be returned because they signed it.

In the end, a simple journey and curiosity about a new phone led to leaving this person without him Galaxy S23 Ultra 1 terabyte and a new phone, pays the bill itself. Of course, all the stress they were exposed to during the whole failure is also not reduced. The disappointment of their hope is completely understandable, and many Reddit users urged them to file a complaint of the Federal Communications Committee.

–classic_show8837 on Redait, February 2025

The experiment must be frustrated, and it is likely to be a mistake from T-Mobile The actor who told the customer that they can benefit from promoting new customers despite being currently.

Of course, errors can occur, however T-MobileFailure to correct the situation completely about the ideal. Unfortunately, accidents can occur with any transport company, and the harsh truth is that the brand loyalty does not seem to mean as much as it happened.

If you want to avoid entering into a similar dilemma, you must be awake and do your research (yes, I know that it is technically, the representative of the carrier must inform you of everything, but it is better to be well): Read the fine, print, and know where Stand, protect your rights.