Some users in Reddit express their confusion and frustration AT & T (potential) prevents them from switching online and bringing their own devices.

Online services have become more common, and for a good reason – doing something online saves you time and energy to travel somewhere, and it may be better so that you can read all the microscopic printing according to your own speed. Transport companies now allow you to do most things (if not all) online as well.

However, for some AT & T Customers, online demand and things were quickly, ease, troubles-a dream that was not achieved. User He moved to Radet to share the situation they faced when trying to switch to him AT & T With byod (Bring your own device).

They say that when they submitted the request, they received an email that they should go to a store and put the request again. However, when they went to an accredited retail merchant AT & T The store still has the same problem. It seems AT & TThe fraud department was denying them, without apparently an explanation.

-I lacked Redait, March 2025

The other brutality was exposed, and they exposed amazing that they had suffered a similar situation. One user says they have to add a new line and upgrade their phones in this way, and they are forced to settle to get a completely new phone number, while BYD has been placed over 90 days.

The situation does not seem unpainted. One user talked about the existence of something similar, but then it is solved when a Costco actor is called AT & T to divide. The customer had to answer some questions and present his identity, but in the end, the store did not have the phones they wanted and ended up to demand online (who succeeded in their case).

Others advise people with the same issue to go directly to AT & T The store, not a retailer:

-Jetlifeal on Reddit, March 2025

Meanwhile, another user who suffers from a problem with BYD was opened Another topic on Reddit. The user has expressed frustration when trying to move with BYD in AT & TBut their request was canceled and they had to go to a store. However, they say they have no time for a store and they ended up turning into a cricket game instead.

-HEYYITSMESUSAN On Reddit, March 2025

At the same time, some AT & T Employees and customers She complains about issues related to the fraud management company, claiming that sometimes people are banned without a clear reason.

On this day and this age, it is important to prevent fraud online, so it is important to have a participating fraud section. However, though, I think these fraud prevention should ensure that ordinary customers do not face big trouble when trying to switch. Especially when the option to do this is online, there should be a problem arising from doing something online on the Internet, or at least, with the most trouble -free ways.

We contacted with AT & T For a comment and we will update this story when we have a response.