More T-Mobile ads are cited for using deceptive claims

More T-Mobile ads are cited for using deceptive claims

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NAD recommended stopping or modifying T-Mobile's ad claiming 20% ​​savings off AT&T and Verizon.

The ad, titled “The Holidays Are Coming Hot,” includes a statement he made T-Mobile That compared to AT&T and Verizon, T-Mobile Subscribers save 20% every month on service costs. NAD had to determine whether or not those viewing the ad had been informed of this T-Mobile That claim of 20% savings was calculated by taking the price AT&T and VerizonMonthly service plans and add-on costs for third-party streaming platforms.
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NAD came to the conclusion that consumers couldn't tell T-MobilePrice comparison prompts included the cost of streaming services. While a small disclosure that appears during the ad indicates that the streaming services are part of T-MobileIn the price comparison claim, NAD says the disclosure is insufficient and recommends it T-Mobile Stop claiming that T-Mobile Subscribers save 20% each month on service costs compared to AT&T and Verizon.
The National Advertising Division said that its decision does not prevent T-Mobile "is unable to conduct honest and non-misleading price comparisons about the value of the streaming services it includes with its plans." The carrier said that while it disagreed with NAD, it would adhere to its recommendation and "take NAD's recommendations into account in connection with its future announcements."

In another case, it was instigated by a complaint filed by Fast-Track SWIFT AT&TNAD decided that the claim made by T-Mobile The pair of 30-second ads were misleading. In commercials, T-Mobile He said, “Save on every plan versus the other big companies,” which most consumers would take to mean price T-Mobile For a cell phone plan, the same number of lines will cost less than what you would pay for the same thing AT&T or Verizon.

once again, T-Mobile It fails to provide an accurate comparison by including the cost of streaming services bundled with T-Mobile Plan on top of the cost AT&T and VerizonOur monthly plans. Customers are unlikely to understand the savings mentioned in the commercial, the NAD report said T-Mobile Includes the value of streaming services bundled with T-MobileWireless service.

NAD says T-Mobile's claim isn't supported because its plans are in some cases more expensive than Verizon and AT&T.

The big point made by NAD is that T-MobileIt was not a claim T-MobileThis plan, when not considering streaming services, is more expensive than similar plans in AT&T and Verizon“.” As a result, NAD recommends it T-Mobile Stop asking to “save on every plan vs. other major companies.” once again, T-Mobile It said that although it would adhere to NAD's recommendations, it "did not agree with NAD's conclusions regarding the objectionable ads."

Both T-Mobile Ads that have been previously challenged AT&T They were 30-second spots. One features Kansas City Chiefs quarterback Patrick Mahomes, entertainer Snoop Dogg and other stars Saturday Night Live cast member Marcelo Hernandez.

while T-Mobile It is not necessary to follow the recommendations of NAD, the latter can be referred AT&TFTC Claims. The FTC can launch an investigation and take action against companies that attempt to deceive the public by displaying deceptive ads.


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The ad, titled “The Holidays Are Coming Hot,” includes a statement he made T-Mobile That compared to AT&T and Verizon, T-Mobile Subscribers save 20% every month on service costs. NAD had to determine whether or not those viewing the ad had been informed of this T-Mobile That claim of 20% savings was calculated by taking the price AT&T and VerizonMonthly service plans and add-on costs for third-party streaming platforms.

Video thumbnail

NAD came to the conclusion that consumers couldn’t tell T-MobilePrice comparison prompts included the cost of streaming services. While a small disclosure that appears during the ad indicates that the streaming services are part of T-MobileIn the price comparison claim, NAD says the disclosure is insufficient and recommends it T-Mobile Stop claiming that T-Mobile Subscribers save 20% each month on service costs compared to AT&T and Verizon.
The National Advertising Division said that its decision does not prevent T-Mobile “is unable to conduct honest and non-misleading price comparisons about the value of the streaming services it includes with its plans.” The carrier said that while it disagreed with NAD, it would adhere to its recommendation and “take NAD’s recommendations into account in connection with its future announcements.”

In another case, it was instigated by a complaint filed by Fast-Track SWIFT AT&TNAD decided that the claim made by T-Mobile The pair of 30-second ads were misleading. In commercials, T-Mobile He said, “Save on every plan versus the other big companies,” which most consumers would take to mean price T-Mobile For a cell phone plan, the same number of lines will cost less than what you would pay for the same thing AT&T or Verizon.

once again, T-Mobile It fails to provide an accurate comparison by including the cost of streaming services bundled with T-Mobile Plan on top of the cost AT&T and VerizonOur monthly plans. Customers are unlikely to understand the savings mentioned in the commercial, the NAD report said T-Mobile Includes the value of streaming services bundled with T-MobileWireless service.

NAD says T-Mobile’s claim isn’t supported because its plans are in some cases more expensive than Verizon and AT&T.

The big point made by NAD is that T-MobileIt was not a claim T-MobileThis plan, when not considering streaming services, is more expensive than similar plans in AT&T and Verizon“.” As a result, NAD recommends it T-Mobile Stop asking to “save on every plan vs. other major companies.” once again, T-Mobile It said that although it would adhere to NAD’s recommendations, it “did not agree with NAD’s conclusions regarding the objectionable ads.”

Both T-Mobile Ads that have been previously challenged AT&T They were 30-second spots. One features Kansas City Chiefs quarterback Patrick Mahomes, entertainer Snoop Dogg and other stars Saturday Night Live cast member Marcelo Hernandez.

while T-Mobile It is not necessary to follow the recommendations of NAD, the latter can be referred AT&TFTC Claims. The FTC can launch an investigation and take action against companies that attempt to deceive the public by displaying deceptive ads.



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