Is T-Mobile waging war against itself with its latest antics?

Is T-Mobile waging war against itself with its latest antics?

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The transfers are often rough, but this does not necessarily mean that it will not lead to a positive result. T-Mobile tries to simplify its store operations by assigning Use a new system inside the store. In addition, the company appears to encourage store visits, and all these factors combined can make them An unpleasant experience for customers. Going to the transport companies store must be a clear process and it should not take more than a few minutes. However, at the Reddit Gap9982 user Discover that getting a new device in T-Mobile It can be a long process, torment and useless.

I spent two hours in addition to driving for not doing anything with T Mobile but wasting the employees and time.

Who designed this chaos against hell, if you need to upgrade the existing lines phone, this should not be ... complicated to buy a simple new phone and activate it.

Gap9982, Reddit user, March 2025

Gap9982, who is not a basic account holder, went to a T-Mobile Storage to upgrade from Galaxy S10E to Galaxy S25 256 GB. The first shock came when they discovered that the store did not carry the upper capacity variables. They allowed that segment and compliance with the store employee's request to provide their identity and phone number to see if they are qualified for any promotional offers. It seems that this apparently took 20 minutes, and then, they were told about the latter The high price of the old plan. Since the ongoing GAP9982 is not the owner of the account, this information was useless for them as they did not have the authority to turn into a new plan.

After that, they were again asked to replace their plan and consider a monthly financing plan to save the phone, and this is something they have never requested. They just wanted to pay completely and get a new phone.

When the employee finally understood, they continued GAP9982 that they needed to download the T Life app for the upgrade process. They did so and prepared their account, just to know that since they were not the primary account holder, one of the parents needed to use his Life application to order the phone from the store where he was standing.

In short, this T-Mobile The customer led to a T-Mobile The site spent more than two hours trying to buy a phone, just to be told that the account owner will have to request the device using T Life.

This is a weak example of customer service and store employee It may not necessarily be wrong. Ideally, the customer who visits the store should not be forced to rely on an application to upgrade the phone. if T-Mobile He still insists on this policy, at least you should make sure that customers tell this as soon as they enter.

I understand frustration with me, as an employee, I am also frustrated. But what you should understand is that we are making our functions. None of us loves it.

As the sellers, these are the tasks that the employer called for the threat to the loss of employment due to lack of compliance or lack of results.

We are specifically trained to "overcome customer objections", so when you reach this point and say you only want the phone, the leaders do not accept this. They expect employees to try several times or ways to produce growth on customer accounts.

We do not like it, but it is our mission and pay off. In this economy, this does a lot for those trying to do so.

Disturbed by CheeiceCake8884, Reddit user, March 2025

Moments like these make you yearn for simpler times when luxury technology did not exist but things were smoother. For example, the continuous GAP9982 says that the last time they bought a phone when Sprint was still a separate company and they say their experience was great.

We went last week, my daughter's phone erupted. It is certain that it is absurd to reach a person only sales to buy your phone through the application. It seems that it takes twice as long as it is.

Mommabroyles, Reddit user, March 2025

However, as we mentioned before, it may take some time before employees get used to the new system. Also, the user's accredited demand to sign the purchase is a safety measure. But all this must be connected when the user first set the foot in a store.
After all, it took years of work T-Mobile It is no longer considered less than AT & T and Verizon will be sent, and the stores are closed indicating that they are not a part of companies that have a retailer.

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Update March 18, 2025
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The transfers are often rough, but this does not necessarily mean that it will not lead to a positive result. T-Mobile tries to simplify its store operations by assigning Use a new system inside the store. In addition, the company appears to encourage store visits, and all these factors combined can make them An unpleasant experience for customers. Going to the transport companies store must be a clear process and it should not take more than a few minutes. However, at the Reddit Gap9982 user Discover that getting a new device in T-Mobile It can be a long process, torment and useless.

I spent two hours in addition to driving for not doing anything with T Mobile but wasting the employees and time.

Who designed this chaos against hell, if you need to upgrade the existing lines phone, this should not be … complicated to buy a simple new phone and activate it.

Gap9982, Reddit user, March 2025

Gap9982, who is not a basic account holder, went to a T-Mobile Storage to upgrade from Galaxy S10E to Galaxy S25 256 GB. The first shock came when they discovered that the store did not carry the upper capacity variables. They allowed that segment and compliance with the store employee’s request to provide their identity and phone number to see if they are qualified for any promotional offers. It seems that this apparently took 20 minutes, and then, they were told about the latter The high price of the old plan. Since the ongoing GAP9982 is not the owner of the account, this information was useless for them as they did not have the authority to turn into a new plan.

After that, they were again asked to replace their plan and consider a monthly financing plan to save the phone, and this is something they have never requested. They just wanted to pay completely and get a new phone.

When the employee finally understood, they continued GAP9982 that they needed to download the T Life app for the upgrade process. They did so and prepared their account, just to know that since they were not the primary account holder, one of the parents needed to use his Life application to order the phone from the store where he was standing.

In short, this T-Mobile The customer led to a T-Mobile The site spent more than two hours trying to buy a phone, just to be told that the account owner will have to request the device using T Life.

This is a weak example of customer service and store employee It may not necessarily be wrong. Ideally, the customer who visits the store should not be forced to rely on an application to upgrade the phone. if T-Mobile He still insists on this policy, at least you should make sure that customers tell this as soon as they enter.

I understand frustration with me, as an employee, I am also frustrated. But what you should understand is that we are making our functions. None of us loves it.

As the sellers, these are the tasks that the employer called for the threat to the loss of employment due to lack of compliance or lack of results.

We are specifically trained to “overcome customer objections”, so when you reach this point and say you only want the phone, the leaders do not accept this. They expect employees to try several times or ways to produce growth on customer accounts.

We do not like it, but it is our mission and pay off. In this economy, this does a lot for those trying to do so.

Disturbed by CheeiceCake8884, Reddit user, March 2025

Moments like these make you yearn for simpler times when luxury technology did not exist but things were smoother. For example, the continuous GAP9982 says that the last time they bought a phone when Sprint was still a separate company and they say their experience was great.

We went last week, my daughter’s phone erupted. It is certain that it is absurd to reach a person only sales to buy your phone through the application. It seems that it takes twice as long as it is.

Mommabroyles, Reddit user, March 2025

However, as we mentioned before, it may take some time before employees get used to the new system. Also, the user’s accredited demand to sign the purchase is a safety measure. But all this must be connected when the user first set the foot in a store.
After all, it took years of work T-Mobile It is no longer considered less than AT & T and Verizon will be sent, and the stores are closed indicating that they are not a part of companies that have a retailer.



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