“My father suffers from dementia”, starts I responded the admission of a man who was very frustrated – with a moderate phrase – with AT & T for some time.

Modern customer experience with AT & T It highlights the challenges that families may face when an elderly person drops unnecessary and expensive mobile plan. In this case, a 62 -year -old man with limited technological skills, who used a monthly plan worth 35 dollars for unlimited communication, ended, by mistake with an unlimited plan of $ 65 after visiting A. AT & T Storage alone.

His family, which carries the power of attorney because of his medical condition, was not aware of the transformer for several months. Once the change was discovered, they asked for advice on how to cancel the plan and return to the paid option provided at reasonable prices. Anxiety with the sales representative was not diagnosing his condition, but rather the difficulty of dealing with the policies of companies that impose contractual agreements, even in cases where the individual may not fully understand what they agree to. Some indicated that sales representatives cannot be expected to recognize medical conditions, while others suggested that the store staff be more attention to possible red flags when dealing with elderly customers.

Photo credit – Redit

Several commentators advised to call AT & T Customer service first, as many cell phone contracts allow to cancel within 14 days (however, the months passed before the man’s family realized what happened). Others recommended a transformation into an alternative provider with a decrease in the costs of conversation, text, and fullest data of up to $ 15 per month.

Since the contract was already present for several months, the best action for a family is a visit AT & T Store with the necessary documents. Users recommended a guarantee that they would talk to a manager in a company owned by companies, not an accredited retail seller, and they asked for a power to return to the prepaid service. Some have noticed that, while AT & T Employees may initially claim that nothing can be done, and they often have the ability to provide solutions, including previous accusations.

Ultimately, when the family took the last draft law for the father, diagnostic papers, and agency documents AT & T The store, one of the useful sales colleagues managed to cancel the contract, relinquish all early termination fees, and return the account to the paid state in advance. The only remaining cost was the most famous bills. This is definitely falling under the “happy end” category!