Exclusive: T-Mobile employees are instructed to charge customers extra and skip lunch

Exclusive: T-Mobile employees are instructed to charge customers extra and skip lunch

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Recently, a T-Mobile employee Contact us to tell us about the catastrophic implementation of a new store system To enhance the T Life app. Another employee now tells us about how to extinguish the company about a deceptive sale.

After their complaints fell on the other deaf, the employee decided to put it T-Mobile When exploding by turning around the company's operational practices.

Apparently, T-Mobile The stores are silently tearing customers. They are overly increasing the cost of customers who come to buy phones by collecting the insurance price and accessories. This means that customers get Upsold inadvertently on accessories and insurance and given the illusion that they were free with the phone.

This is deceptive on two levels. First, you have been made to pay more for purchase more than you should. secondly, T-Mobile He tries to win good intentions by behaving as if he gave you a free attachment, while in reality, he made you pay for it without your knowledge.

In some cases, customers end up paying more against the accessories (they have never been asked) the cost of the phone.

This not only happens in retailers from the third party, according to the employee. The case was escalated up at T-Mobile Several times, but despite repeated assurances, no action has been taken to put an end to fraudulent practices. It seems as if T-Mobile Do not mind this stream of revenue.

T-Mobile It also does not seem to be interested in the well -being of the employee. In some limited resources stores, employees should be available by turning them for nine hours. They were told that they could not leave for lunch, which is inhuman, at the very least.

Worse, the employees feel frustrated by talking about the things they consider unfair. For example, it was reported T-Mobile Actors are not ashamed of misleading Internet customers About the qualifying address. While this practice has been temporarily stopped, it is now encouraged by managers who reprimand employees who refuse to deceive customers.

T-Mobile It is one of the largest transportation companies in the United States, which is why you are supposed to hear that instead of making exploitative practices that harm both employees and clients, you have decided to discourage those who raise their voices.

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Update March 6, 2025
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Recently, a T-Mobile employee Contact us to tell us about the catastrophic implementation of a new store system To enhance the T Life app. Another employee now tells us about how to extinguish the company about a deceptive sale.

After their complaints fell on the other deaf, the employee decided to put it T-Mobile When exploding by turning around the company’s operational practices.

Apparently, T-Mobile The stores are silently tearing customers. They are overly increasing the cost of customers who come to buy phones by collecting the insurance price and accessories. This means that customers get Upsold inadvertently on accessories and insurance and given the illusion that they were free with the phone.

This is deceptive on two levels. First, you have been made to pay more for purchase more than you should. secondly, T-Mobile He tries to win good intentions by behaving as if he gave you a free attachment, while in reality, he made you pay for it without your knowledge.

In some cases, customers end up paying more against the accessories (they have never been asked) the cost of the phone.

This not only happens in retailers from the third party, according to the employee. The case was escalated up at T-Mobile Several times, but despite repeated assurances, no action has been taken to put an end to fraudulent practices. It seems as if T-Mobile Do not mind this stream of revenue.

T-Mobile It also does not seem to be interested in the well -being of the employee. In some limited resources stores, employees should be available by turning them for nine hours. They were told that they could not leave for lunch, which is inhuman, at the very least.

Worse, the employees feel frustrated by talking about the things they consider unfair. For example, it was reported T-Mobile Actors are not ashamed of misleading Internet customers About the qualifying address. While this practice has been temporarily stopped, it is now encouraged by managers who reprimand employees who refuse to deceive customers.

T-Mobile It is one of the largest transportation companies in the United States, which is why you are supposed to hear that instead of making exploitative practices that harm both employees and clients, you have decided to discourage those who raise their voices.



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