Imagine to be a loyal customer for years – the discounts of discounts over time, pay your bills on time, and finally offered a new loyalty deal that will make your monthly costs less. But instead of saving money, your bill jumps suddenly at more than $ 50, and no one can explain the reason. This is the frustrated situation Verizon agent found themselves – and now, they ask whether the time has come to make a switch to him T-Mobile. Take the user to Redait To tell their story. They informed that they are Verizon The customer for years and in this way, they seem to have many discounts applied at their expense. However, they recently got a loyalty – an additional amount of $ 10.

Of course, you will be very excited about such a situation, as I will also be, perhaps this customer. They asked a Verizon Chat delegate to apply the opponent, which they did … and here comes a development.

Apparently, all other discounts that the customer had were removed.

-TRTLEDOOVE96 on Redait, April 2025

As anyone will do, they have reached VerizonCustomer service, just to know that actors were unable to help them or reverse the situation. Thus, the customer has already started thinking about turning into T-Mobile Throughout the entire failure they had to bear. You will say that this is a single mistake by the chat delegate … However, it seems that it is not. Other Redditors also participates in the thread similar stories, some are still trying to fix their bill, while others have already resolved the situation. Last month, another Verizon I found themselves facing a headache to try to save some money, but It ended with the loss of their discounts as well.

One of Reddor suggested that the customer send an email VerizonThe executive leadership, saying that doing so has resolved a similar position they faced. Others took the FCC complaint.

Of course, errors can occur, especially with complex bills systems and layers of layers. However, the stories of such highlights the importance of clear communication and smooth solution operations – especially for customers who only try to achieve the utmost benefit from loyalty.

We contacted with Verizon For a comment and we will update this story when we receive a response.