Imagine the purchase of a new iPhone directly from the Apple store, directly. You are enthusiastic, and it is also cheerful that you will not have to deal with payment in installments … You are ready to move forward in your life and enjoy your wonderful new daily program. Until you realize that it will not be so easy.

H2O wireless customer ( MVNO has faced at AT & T) an unfortunate position with iPhone and He took to Radet to share their frustrating story and experience. The thing – suddenly, their phone stopped working on March 26.

As any of us will do, they immediately called their transport company, to discover that it was reported as lost or theft. Then H2o said that they do not have the ability to the blacklist, so the customer must call AT & T.

After their direction, call the user AT & T Just to find it Verizon wireless has instead started the block list. It is clear that he is confused (or at least, I will be), the customer call Verizon.

Verizon Then the actors apparently told them that the phone was reported by a “previous transport company” (Verizon Not many details were given, though), apparently, the phone was reported on March 17. Then the customer was forced to go to a rabbit hole in the service of the carrier. They have noticed that they called H20 over and over again, amazing, half of the times they called, H2O said that IMEI from the device was clear and would be returned to service. Only to serve to disappear the next day.

The user says that the iPhone is purchased directly from the Apple store and they also claim to have a copy of the receipt and that it only uses H2O Wireless since they got the phone. They even called Apple, but Apple (from concept) can only be provided to recover the phone.

The customer went somewhat on both of them AT & T Representative and Verizon A delegate on the same call that agrees to connect to the Apple to see who the device should remove the device from the black menu.

Unfortunately, when they called with AT & T and Verizon A representative of the phone, Apple Reply refused to speak to the three because it was against the company’s policy, which costs the customer 5 hours of precious time.

For several days, the customer was calling different people trying to find someone to help, unfortunately, to no avail yet.

Redditors proposes to the user to file a FCC complaint against Verizon. During, AT & T It seems unable to repair the situation, as well as H2O, MVNO works on AT & Tnetwork. And Apple as well.

It is the type of position that makes you feel stuck in a loop, with no one ready – or is able to take responsibility. We hope, with sufficient continuity (and perhaps the complaint of the Federal Communications Committee), this customer will finally get the decision they deserve.

We contacted with AT & T For a comment and we will update this story when we receive a response.