AT&T sours relations with veteran employees after shift in business strategy
AT&T sours relations with veteran employees after shift in business strategy
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AT&T employees, especially loyalty representatives, feel tired after the company has turned towards "encouraging" more sales. Even the veteran teams say they are Struggle to keep pace with the new and increasing demands for something that can never be done in the first place.
AT & T It seems that it seems to be more convincing to be more convincing when urging customers to participate in a new line. And if you can persuade someone to buy a new phone that he does not need, it is better.
This is not a new thing, of course, but the recent shift in the work strategy has left some employees who want to leave completely. They have participated in experiences of eggs on a customer to open a new line when the aforementioned agent tries to say they cannot buy his current bill.
Another employee shared that AT & T Sales representatives are also sent to homes along with technicians. The idea is to take advantage of the customer feels after repairing his equipment and trying to sell it a new phone.
Credit Image - Phonearena
This happens alongside another case that has occurred this month AT & T employees. Many of AT&T workers received short checks this week. Employees have lost anything from $ 200 to $ 800. The worst part is that no one knows the reason for this. Human resources seem to be ignorant and try to know what happened from the error that leads to the summons of the section after the other, and they are all unaware of the problem. I can understand how this, along with the new work strategy, has begun to deplete employees physically and emotionally. These two tenderness also led to an increase in resentment between workers and AT & T. Some bitter and claim that AT & T Press them for each last year.
While paying sales is an essential part of this industry, I do not think anyone already enjoys sharing it. Especially when the customer feels frustrated and his anger comes out of the support representative instead of another place.
I hope, maybe naive, that AT & T Reduces pressure on her employees soon and solve the missing money problem.
AT&T employees, especially loyalty representatives, feel tired after the company has turned towards “encouraging” more sales. Even the veteran teams say they are Struggle to keep pace with the new and increasing demands for something that can never be done in the first place.
AT & T It seems that it seems to be more convincing to be more convincing when urging customers to participate in a new line. And if you can persuade someone to buy a new phone that he does not need, it is better.
This is not a new thing, of course, but the recent shift in the work strategy has left some employees who want to leave completely. They have participated in experiences of eggs on a customer to open a new line when the aforementioned agent tries to say they cannot buy his current bill.
Another employee shared that AT & T Sales representatives are also sent to homes along with technicians. The idea is to take advantage of the customer feels after repairing his equipment and trying to sell it a new phone.
Credit Image – Phonearena
This happens alongside another case that has occurred this month AT & T employees. Many of AT&T workers received short checks this week. Employees have lost anything from $ 200 to $ 800. The worst part is that no one knows the reason for this. Human resources seem to be ignorant and try to know what happened from the error that leads to the summons of the section after the other, and they are all unaware of the problem. I can understand how this, along with the new work strategy, has begun to deplete employees physically and emotionally. These two tenderness also led to an increase in resentment between workers and AT & T. Some bitter and claim that AT & T Press them for each last year.
While paying sales is an essential part of this industry, I do not think anyone already enjoys sharing it. Especially when the customer feels frustrated and his anger comes out of the support representative instead of another place.
I hope, maybe naive, that AT & T Reduces pressure on her employees soon and solve the missing money problem.
