AT&T iPhone 16 upgrade fiasco serves as a reminder to double check details before switching phones
AT&T iPhone 16 upgrade fiasco serves as a reminder to double check details before switching phones
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and AT & T customer Participate in their recent experience with an accredited retail dealer when they tried to upgrade to IPhone 16. It should not have been a direct process that might cost them a few hours with customer service so that they would not leave with less credit than the advertisement. Fortunately, the ordeal has a happy ending because customer support came but not everyone is lucky. The user wanted to upgrade from their primary model iPhone 13 to iPhone 16 Pro. The ads working in the same store made it look like iphone 13 It can be traded for $ 1,000 of credit. Now they may be wrong in ads and Mishaird, but when the store manager confirmed this claim that the user believes that everything is fine.
However, when they returned after two days after completing the preparation and phone transfers, they were told that they would not be credited with $ 830 instead. This was transferred to the user by a different employee in AT & T The accredited retailer, unfortunately, was the second person right.
It was found that the store manager was wrong and falsely confirmed several times that the trade would settle the user $ 1,000 of credit towards iPhone 16. This was only true to iPhone 13 Pro or the latest and standard iphone 13 It was not eligible. Credit worth $ 1,000 for the standard iphone 13 It was nothing for AT & T Users since last year.
Coming from iPhone 13, you get the camera control button and AI on iPhone 16. Credit Image - Phonearena
No one gives up something confirmed to them, the user spent two and a half hours on the phone with the support of customers. AT & T In the end, the customer service came and the user's account was registered with the additional teams.
What happened here was a mistake on two fronts in my opinion, but the store manager was definitely more wrong. If the user has been scanned to promote the upgrade to iPhone 16? definitely. But getting a mistake in the first place falls on the manager.
Fortunately, no harm was caused this time due to AT & TCustomer service. In fact, people believe that the poster that shared this story got an excellent deal and most users had to accept a loss of only $ 170.
This incident was strained by the user to go to accredited retailers and swear that they will only visit retail stores from now on. Although I think it is good to use these stores, this also proves that you need to remain vigilant when upgrading your phone for fear that you will lose money without a good reason.
and AT & T customer Participate in their recent experience with an accredited retail dealer when they tried to upgrade to IPhone 16. It should not have been a direct process that might cost them a few hours with customer service so that they would not leave with less credit than the advertisement. Fortunately, the ordeal has a happy ending because customer support came but not everyone is lucky. The user wanted to upgrade from their primary model iPhone 13 to iPhone 16 Pro. The ads working in the same store made it look like iphone 13 It can be traded for $ 1,000 of credit. Now they may be wrong in ads and Mishaird, but when the store manager confirmed this claim that the user believes that everything is fine.
However, when they returned after two days after completing the preparation and phone transfers, they were told that they would not be credited with $ 830 instead. This was transferred to the user by a different employee in AT & T The accredited retailer, unfortunately, was the second person right.
It was found that the store manager was wrong and falsely confirmed several times that the trade would settle the user $ 1,000 of credit towards iPhone 16. This was only true to iPhone 13 Pro or the latest and standard iphone 13 It was not eligible. Credit worth $ 1,000 for the standard iphone 13 It was nothing for AT & T Users since last year.
Coming from iPhone 13, you get the camera control button and AI on iPhone 16. Credit Image – Phonearena
No one gives up something confirmed to them, the user spent two and a half hours on the phone with the support of customers. AT & T In the end, the customer service came and the user’s account was registered with the additional teams.
What happened here was a mistake on two fronts in my opinion, but the store manager was definitely more wrong. If the user has been scanned to promote the upgrade to iPhone 16? definitely. But getting a mistake in the first place falls on the manager.
Fortunately, no harm was caused this time due to AT & TCustomer service. In fact, people believe that the poster that shared this story got an excellent deal and most users had to accept a loss of only $ 170.
This incident was strained by the user to go to accredited retailers and swear that they will only visit retail stores from now on. Although I think it is good to use these stores, this also proves that you need to remain vigilant when upgrading your phone for fear that you will lose money without a good reason.
