[ad_1] I participated in promoting Pixel 9 Pro, which was released during Thanksgiving 2024. TMABILE sent the device on January 24. I sent the Pixel 6 Pro on February 11 to UPS (the return mark was sent by TMobile) and got an email to confirm from TMobile on February 14. Quickly forward, I received a text from TMABILE on March 27 / Customer Service now claims that they do not see any email to confirm it is sent to their system and asked me to deal with UPS for the missing device. It goes without saying that I am no longer qualified to promote. I am stuck with having to pay the new device bill. Does anyone have any suggestions about what to do? Endightingfree8171, Reddit, March 2025 Fortunately, in this last case, the user became lucky. T-MobileCustomer support via social media, T-Force, intervened and applied the 800 dollar promotional offer, so despite the disappearance of the device, he was not forced to eat cost. Many users say that T-Force is the only team that already accomplishes things in these situations, and they have come before. T-FORCE always comes to rescue. Two commercial declarations have been lost or not properly processing and have always fixed the problem. - Astro_afro1886, Reddit, March 2025
However, not everyone gets this type of decision. Sometimes, users are left with chaos, and they are definitely not enjoyable. And if you don't want to end in the same boat, you are very careful when sending a charged phone for a trade is a smart step. how? Well, for beginners, if you can, try to capture your new phone or trade in your old personnel personally. I know it is not the most convenient way, but it is definitely safer.
And if you have to send it by mail (because let's face it, sometimes there is no other option), then think about recording the packaging process. In this way, you will have evidence if any error occurs.
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Again?! T-Mobile customer’s trade-in vanishes, but this one got lucky
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Genre | News & Magazines |
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Update | March 31, 2025 |
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